When COVID-19 struck, NUH Emergency Department (ED) took on the additional role of being the first line of defence for the hospital. In response to the pandemic, the department formed the Key ED Leaders in Pandemic (KELP) team comprising clinicians, nurses and hospital operations staff. The KELP team rapidly ramped up isolation capacity (from 17 to 213) and redesigned workflows. While the team had no prior experience handling a prolonged pandemic, they demonstrated professionalism, agility and tenacity in the face of extreme challenges. Throughout the pandemic, they worked tirelessly to efficiently triage and manage both COVID-19 and non-COVID-19 patients while ensuring the safety of patients and staff. Thinking on their feet and acting with their heart, the KELP team played a crucial role in reducing the risk of NUH being overwhelmed by the surge in patients.
The COVID-19 External Ops team at AH showed true courage and tenacity as a multi-disciplinary team being one of the first hospitals to go into the dorms to care for our migrant workers. The team also mounted mobile swab teams for the dormitories and supported NUHS's set up of the Community Care Facility (CCF) at Big Box. In the CCF, the care teams worked with partners including HealthServce and Kitesong to develop educational posters, talks and videos, in multiple native languages to help raise the morale of migrant workers.
Ilandari Deva Nishantha, Healthcare Assistant from JurongHealth Campus is a recipient of the Public Sector Transformation Awards’ Exemplary Service Excellence Award. The award recognises outstanding officers who have consistently demonstrated high standards of service excellence.
Nishantha always pays close attention to his patients’ needs, and even has the unique ability to connect with patients who are unresponsive or uncommunicative. Displaying outstanding patience, he would never give up on them and strives in holding a conversation, even if it is only one-way. Over time, patients were touched by his sincerity and warmed up to him. Often going above and beyond the call of duty, Nishantha offers help to patients who face issues settling back at home. During the COVID-19 pandemic, he also actively shared about good hand hygiene and the importance of proper mask wearing at his church.