Jurong Community Hospital's (JCH) Healthcare Assistant Mr Ilandari Deva Nishantha always pays close attention to his patients' needs, and is able to connect with unresponsive or uncommunicative patients. Displaying outstanding patience and often going beyond the call of duty, Nishantha also offers help to his patients who face issues settling back at home after discharge. He recently received the Exemplary Service Excellence Award at the Public Sector Transformation Awards 2021 for his outstanding service.
Assistant Nurse Clinician Ms Tomomi Ogura from NUH Neonatal Intensive Care Unit said what makes her job rewarding is knowing that she is helping the sick, something that she knew she wanted to do since she was young. She said: “That’s the main thing – I feel very satisfied because this job is really about helping people.” She is one of the 125 nurses who were presented the Nurses’ Merit Award by the Ministry of Health this year in 2021.
Ms Margaret Lee, Chief Nurse, Alexandra Hospital (AH) started a system at the hospital that allows nurses to take the lead in caring for certain groups of patients, such as those who are undergoing certain treatments, those in rehabilitation, and patients who are almost ready to be discharged. Last year, when COVID-19 measures led to restrictions in hospital visiting, many elderly patients at AH were left without caregivers by their side. CN Margaret is now piloting a project in which caregivers are involved in the patient's hospital care.