The National University Health System (NUHS) Pharmacy manages pharmaceutical services to our patients seeking care in our polyclinics under the National University Polyclinics (NUP). We aim to deliver safe and efficacious drugs and pharmacy services to patients in a cost-effective manner. The NUHS Pharmacy also applies evidence-based care to ensure the appropriate and safe use of medication by our patients.
Our team aims to provide safe and efficacious healthcare to patients. We believe in empowering patients and their caregivers with the required knowledge to best manage and understand their prescribed medication treatment plan.
Located within the polyclinics, we provide comprehensive pharmacy services such as:
Our Retail Pharmacies, located within the polyclinics, stocks a comprehensive range of healthcare merchandise to serve the needs of our patients and the public. Our team of retail assistants and pharmacists will also provide assistance and advice on healthcare-related enquiries. Healthcare products sold in our retail pharmacies include, but are not limited to:
For more information on the services available, you may contact us here.
Patients seen at our National University Polyclinics (NUP) clinics will no longer receive paper prescription by default, except for purchasing of medications that is not within the stock list of NUP. Medication orders prescribed by the doctors are electronically sent and stored in the pharmacy system. If required, a medication list can be provided to the patient, in place of the prescription, for reference.
The NUHS app allows patients to order their prescribed medication top-ups and refills through the mobile application.
For your safety and to reduce your wait time in the polyclinic, we strongly encourage all patients to use our medication delivery* service and have your medications delivered to your preferred location. You may place your order request using your medication list as reference through the NUHS app.
* Delivery fee: SGD$8 - WAIVED
Redelivery fee: SGD$8 (for every new delivery arrangement; prevailing GST applies for foreigners)
Enjoy the convenience of having your medications delivered to your doorstep or opt for self-collection at NUP Pharmacies.
This service is available for patients with a valid prescription from NUP who wish to purchase the remaining uncollected prescribed medicine as stipulated in the Partial Collection of Medicines memo and have no change in dosage since the last collection of medicine.
Before placing your order, find out more about the ordering process and payment details here (PDF, 271 KB).
Medicines play an important role in helping you to manage your illness, especially if you have a long term medical condition. NUHS Pharmacy is committed to providing you with the necessary medicines and advice to use your medicines safely.
There are many types of medicines to help control your blood pressure and/or diabetes. It may be necessary for you to take more than one medicine to keep your condition under control. It is important to take your medicine as prescribed by your doctor or pharmacist. Otherwise, the medicine may not work, cause undesired side effects, or result in harm to your body.
Click here to find out more about medicines for high blood pressure and diabetes.
Click here to learn more about your individual medications.
Click here to learn more about managing medication for yourself and your loved ones.
Self-care is broad concept which includes hygiene, nutrition, lifestyle and self-medication.
Not all medical conditions may be suitable for self-medication. Self-medication should only be practised for minor illnesses such as acne, cough and cold, minor cuts and wounds and fungal infections of the skin. However, if symptoms persist after one to two weeks or worsen, stop self-medication and consult a doctor.
You should not self-medicate for chronic conditions such as high blood pressure and asthma, bacterial infections and in infants and the elderly.
Knowing your medication can help you practice safe and effective self-care. This can either be done by reading the labels and patient information leaflet attached, or by asking a healthcare professional.
Conversely, lack of accurate information may lead to unwanted interactions between medicines, medicines and supplements or medicines and food. It may also lead to over or under dosage, and risk of adverse drug reactions.
Important information you should take note of include:
Disclaimer: Information provided is solely for informational purposes only and is not intended as a substitute for the advice provided by your physician, pharmacist or other healthcare professional. You should not use the information for diagnosis or treatment of a health problem or disease. Always speak with your physician, pharmacist or other healthcare professional before taking any medicine or supplement, or adopting any treatment for a health problem. Under no circumstances will NUHS Pharmacy be liable to any person for damages of any nature arising in a way from the use of such information.
| 1. What are paperless (electronic) prescriptions? |
Patients seen at National University Polyclinics (NUP) clinics will no longer receive paper prescription by default. Medication orders prescribed by the doctors are electronically sent to and stored in the pharmacy system. If required, a medication list can be provided to the patient upon request, in place of the prescription, for reference. |
| 2. Can I use the medication list to collect my medications from the pharmacy? |
The medication list is not a prescription. It is meant to serve as a reference for patients to order medications from NUP Pharmacy using the NUHS app. The medication list cannot be used in place of a prescription to collect medications from a pharmacy outside of NUP. |
| 3. My medication is not available at the pharmacy. What should I do? |
Your doctor will issue a paper prescription for you to collect your medication from a pharmacy outside of NUP. |
| 4. I have a paper prescription issued previously. Can I still use it to collect medications at the pharmacy? |
Yes, your prescriptions remains valid if it is within one year of the original issue date and has balance medication for collection. |
| 5. How would I know if I have balance medication to order? |
You will be provided with a balance medication memo after each collection of your medication. |
| 6. I have rescheduled my appointment and I am running out of medications. What should I do? |
You may request for repeat prescription through the NUHS app. Changes to prescriptions (add-on of medications not previously prescribed) are strictly not allowed through this service. Your request will be reviewed by your doctor. If approved, your prescription will be electronically sent to and stored in the pharmacy system. |
| 7. How does the medication delivery service work? |
The service is available for patients who have a valid NUP prescription within one year of original issue date and with balance uncollected medication. Before your medication supply runs out, submit your medication refill order online through the NUHS app. |
| 8. I have new medication or there has been a change to my medications. Will I still be able to opt for the medication delivery service? |
If you have been prescribed with a new medication or there has been a change in the dosing regimen of your existing medication, your doctor will advise if you need to collect the medications from pharmacy and start on the day of consult or if you are suitable to receive your medications using our medication delivery service. |
| 9. I need medications urgently (less than one day supply). What should I do? |
Due to the urgent nature of your request, you may present your NRIC and collect the medications from our pharmacies at the polyclinics in person. Alternatively, you may authorise someone to collect on your behalf. Please refer to the details of our medication delivery service here (PDF, 271 KB). |
| 10. My prescription is from another clinic/hospital, can I fill and purchase my medications here? |
Please provide the original prescription for our pharmacy staff to verify the validity of the prescription before we can process the order. |
Our pharmacy services are available at:
| Bukit Batok Polyclinic | 50 Bukit Batok West Ave 3 S(659164) |
| Bukit Panjang Polyclinic | 50 Woodlands Road S(677726) |
| Choa Chu Kang Polyclinic | 2 Teck Whye Crescent S(688846) |
| Clementi Polyclinic | Blk 451 Clementi Ave 3 #02-307 S(120451) |
| Jurong Polyclinic | 190 Jurong East Ave 1 S(609788) |
| Pioneer Polyclinic | 26 Jurong West St 61 S(648201) |
| Queenstown Polyclinic | 580 Stirling Road S(148958) |
Operating Hours:
Monday - Friday: 8am to 4.30pm
Saturday: 8am to 12.30pm
Closed on Sundays and Public Holidays
For general enquiries, please contact the NUHS Contact Centre at 6908 2222 or via email at [email protected] and we will be in touch soon.
For enquiries on delivery of medications, refer to some FAQs here.
