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What is TeleConsult?

Teleconsultation is a type of telemedicine service, where digital information and communication technologies, such as computers and mobile devices are used to deliver health-related information. It provides opportunities to make healthcare more convenient, better coordinated, and closer to home.

In a teleconsultation, patients can have consultations with doctors, nurses and allied health professionals in the comfort of their homes or at a location where privacy is assured. These virtual appointments enable patients to receive ongoing care where in-person clinic consultations are not necessary or possible.

Medications, Medical Certificates and/or memos (if any) will be issued to you by our institutions' doctors. You will receive the same level of patient care and medical attention from our healthcare professionals. 

What are the benefits of TeleConsult?

With the resurgence of COVID-19 cases, TeleConsult remains as a viable option for patients to receive timely care for the following reasons:

  • Provide continuity of care when it is not possible to visit the hospital
  • Reduce COVID-19 infection risk for vulnerable patients
  • Eliminate the need for patient or caregiver to take leave from work
  • Save travel costs to and fro the hospital or polyclinic
  • Save travel and wait time for short consultations, such as obtaining test results
  • Eliminate the need to travel for patients with mobility challenges

TeleConsult Patient Brochure

TeleConsult  at NUHS - Patient Brochure

This brochure includes information on the modes of teleconsultation and its benefits. You can also find out more about your eligibility for teleconsultation and what you need to prepare for a teleconsultation session.

Download the brochure here (PDF, 5.01MB)

TeleConsult is available at our institutions:

TeleConsult via the OneNUHS App (eligible patients only)

A first for public healthcare in Singapore – eligible patients at National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH)Alexandra Hospital (AH), National University Cancer Institute, Singapore (NCIS), National University Heart Centre, Singapore (NUHCS) and National University Polyclinics (NUP) can now access TeleConsults, order medications and make payment via the OneNUHS App!

Find out more about the OneNUHS App here.

Step-by-Step Guide: TeleConsult via the OneNUHS App
Download the guide here: English | 中文 | Melayu | தமிழ்


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