Yes, the NUHS app is free for use. You will need a Singpass account. Please visit www.singpass.gov.sg to check your eligibility and apply for an account if you do not have one.
Please try the following:
For feedback or technical assistance on the NUHS App, please visit: https://for.sg/help-nuhsapp.
Yes, you can use the NUHS App overseas. However, ensure your handphone device time is the same as the local time zone (e.g. If you’re in Japan, ensure your device matches the Japan time zone) for a successful login.
For better experience, turn on notification to stay up-to-date with your health services at NUHS and more. To enable notifications, do the following:
Tap on the profile icon (top right corner) > “Manage My Communications”'> turn on 'Important Notifications'.
Android
Go to your phone setting > tap 'Apps' > 'NUHS App' > 'Notifications' > turn on notifications.
Apple
Go to your phone setting > select 'NUHS App' > 'Notifications' > turn on 'Allow Notifications'.
It is important to keep your particulars updated. Please inform your care provider promptly if your particulars have changed / are incorrect, as the changes made on the app are not reflected on your medical records.
You may make a request to your care provider at your next visit. Please remember to bring along the necessary identification documents for verification purposes.
You are strongly encouraged to keep to your existing appointment. However, if it is not possible, you may reschedule your appointment up to a maximum of 2 times on the app. Reschedule at least 24 hours before your appointment.
To provide timely care, some appointments cannot be rescheduled or cancelled. Should you wish to proceed, you may be redirected to a live chat agent or an offline Appointment Request form. Our Contact Centre agent will get back to you within 3 to 5 working days.
Some appointments, such as inpatient and certain surgical appointments are not reflected on the app. For enquiries or to manage these appointments, you may write to [email protected] or call 6908 2222.
However, if you believe there is an error, you may report via https://for.sg/help-nuhsapp with the following information for further investigation:
Please approach our staff for further assistance.
The clinic queue status is updated every 5 minutes. You may also touch and drag the screen downwards to refresh your queue status.
At NUHS Emergency Departments, all walk-in patients must complete a screening process by filling a health declaration form. The NUHS App allows patients to complete the health declaration form before arriving. This saves time as patients would just have to show the completed form to our screeners at arrival and proceed straight to our registration counters.
Yes, you may fill up the form on behalf of your dependents or others.
Yes, for each new visit to the Emergency Department, you will need to fill up the form again.
The wait time on the NUHS App is an estimate. The actual wait time on-site may vary depending on real-time incoming emergency cases.
Yes, you may. Please ensure that you have the necessary applications to do your Teleconsult. However, do note that we only deliver medication within Singapore.
If you have been prescribed medication, you can view and order your prescribed medication by tapping on the pill icon at the bottom.
If your doctor had issued an MC, you may tap on 'Test Results & MC' to to view your MC on the app.
You will receive a push notification to pay your bill. Alternatively, you can tap the '$' icon at the bottom navigation bar or tap 'Payment' under “Shortcuts”.
Please tap on the ‘Register’ button for your appointment on the NUHS App (from 30 minutes before your appointment time). Once you have registered, you will be able to track the number of patients waiting ahead of you. Before your appointment, ensure that you have turned on push notifications on the NUHS App to get an alert when your provider starts TeleConsult (Tap on your ‘Profile’ icon > ‘Manage My Communications’ > turn on ‘Important Notifications’).
Please visit Bill Payments - NUHS.
Please email the relevant pharmacy below for assistance.
National University Hospital Pharmacies:
Main Building:
[email protected]
Kent Ridge Wing:
[email protected]
Medical Centre:
[email protected]
National University Cancer Institute, Singapore:
[email protected]
Khoo Teck Puat - National University Children's Medical Institute:
[email protected]
Tap 'Medication' at the bottom navigation bar > Prescription List
The medication records are for reference only and may not contain the full details of the prescription given to you.
Tap “Medication and tap 'Medication Record' under 'From Other Providers'.
The records are for reference only and may not contain the full details of the prescription given to you.
The prescription records are for reference only and may not contain the full details of the prescription given to you. For the avoidance of doubt, please follow the medication guides given directly by your care providers.
For the avoidance of doubt, please follow the medication guides given directly by your care providers.
Depending on your medical condition, your doctor may discontinue some or all of your existing medication(s) in your prescription record. In such instance, the medication(s) would be marked with a strikethrough. If you have concerns, please consult your care provider.
No, the prescription record is not a prescription. It is displayed for your reference only.
As Medicate Certificates (MCs) issued by NUHS are electronically generated and securely transmitted through the NUHS App, the doctor's signature is represented by their name accompanied by their MCR number in digital format.
You may write to [email protected] for further assistance.
All test results will be available on the app provided it’s not sensitive in nature. Additionally, doctors must approve the release of the results (some results are not automatically released).
Depending on the type of test results you did, some are released for viewing immediately while others require further review by your doctor. Please check with your care provider.
Tap “My Records” and tap “Lab Test Result” under “From Other Providers”.
Immunisation records from the National Immunisation Registry (NIR) and National Electronic Health Record (NEHR) are shown on the app. If you cannot locate your immunisation record, please contact your care provider directly.
NUHS is moving towards a paper-light and sustainable healthcare system. By providing digital access through the NUHS App, we:
These digital copies are official and equivalent to the printed versions issued by NUHS. You can confidently present or share them when needed.
We understand that some patients may still prefer printed copies. Our team is happy to show you how the NUHS App can meet the same needs with added security and convenience. With the app, you can:
If you still require an official hard copy, you may request it from the Medical Records Office (MRO) via https://for.sg/nuhs-gmro. Please note that processing fees and waiting times may apply.
If you don’t have access to a smartphone, you can visit the Medical Records Office (MRO) via https://for.sg/nuhs-gmro to request a copy of your medical records.
Our staff can also assist you in setting up the NUHS App if you need help getting started.
Yes, you may download and print the document from the NUHS App for your own records. If you require an officially certified hard copy, please approach the Medical Records Office (MRO) for assistance. Processing fees and waiting times may apply.
You can view your documents easily on the NUHS App:
(Starting from 24 Nov 2025)
To access your dependent’s records:
If you don’t have access to their records, they must first add you as their caregiver.
