Subsidised - Singapore Citizen
Subsidised - Permanent Resident
You may settle your bills through the following modes:
Cashier Counters(Mon - Fri: 8:30am to 5:30pm / Sat: 8:30am - 12:30pm)
Payment can be made via cash, NETS, credit cards (including Apple Pay & Samsung Pay) and cheques.
The cheque should be crossed and made payable to 'Ng Teng Fong General Hospital'.Please indicate the bill number and patient’s name on the back of the cheque.
Express Pay offers you the convenience to pay your bills without queuing at your last service point at any of the following institutions - Ng Teng Fong General Hospital, Jurong Community Hospital or Jurong Medical Centre. Elderly patients in particular can enjoy better ease of mind as Express Pay saves them the hassle of queuing at the payment kiosks or sending payment to us. Express Pay can be used to pay for the following:
Please approach any of our payment counters for the application form, or download the
form (PDF, 1.25MB) here. For more information on Express payment, please refer to our Frequently Asked Questions below.
Q1. What is Express Pay?
Express Pay offers you the convenience to pay your bills without queuing at your last stop of service at any of the following institutions - Ng Teng Fong General Hospital, Jurong Community Hospital or Jurong Medical Centre. Elderly patients, in particular can enjoy better ease of mind as Express Pay saves them the hassle of queuing at payment kiosks or sending payment to us. The bill(s) will be charged up to the maximum amount authorised or the outstanding amount, whichever is lower, to the designated credit card. The hospital bill and credit card slip will be sent within 7 working days upon our processing.
Q2. What services do Express Pay cover?
Express Pay can be used to pay for the following:
It does not apply to payment of medical reports and its related requests.
Q3. How do I settle my bills?
You may pre-authorise the payment of your bills using Visa and/ or Master cards.
Q4. Is Express Pay chargeable?
There is no administrative fee for this service.
Q5. How do I register for Express Pay?
Please approach any of our payment counters for the application form, and return the completed form to any of our counter staff. Alternatively, you can mail it back to us. The service will be activated at your next visit.
Q6. Can Express Pay be used for bills other than my own?
Yes. Please submit a separate application form for each patient.
Q7. What if my bill exceeds the credit card limit?
In this instance, your bill payment will be rejected by your designated credit card and our hospital will send you a bill for your payment.
Q8. What if my outstanding amount exceeds the maximum amount that I have authorised?
In such instances, a bill for the remaining outstanding amount will be sent to you.
Q9. How do I change my Credit Card details?
You may do so by completing a new Express Pay Application Form and stating your new credit card number, its expiry date and the name of the card holder. This will supercede the earlier credit card details given to our hospital.
Q10. How can I terminate Express Pay?
Please submit your request in writing to:
Business Office Ng Teng Fong General Hospital 1 Jurong East Street 21 Singapore 609606
Termination will take approximately 3 days to take into effect upon our receipt of your request.
Outpatients will be classified as private or subsidised patients according to the following terms.
A subsidised patient refers to a Singapore Citizen or Singapore Permanent Resident who has been referred to a public restructured hospital without specifying a particular specialist. The hospital will assign a specialist according to its discretion.
Subsidy is only applicable for Singapore Citizens and Singapore Permanent Residents who are not existing private patients for the same medical condition.
A patient will be classified as a private patient if the visit is via/the result of:
Immediate family members refer to:
Upon your/the patient’s admission, you should inform the Admissions staff of your intent to use your Medisave to pay the hospital bill for yourself or your immediate family.
Please bring along your:
You will also need to sign a Claims Authorisation Form to authorise the Central Provident Fund (CPF) Board to make a deduction from your Medisave account to pay for the hospital bill.
Non-immediate family members refer to:
You may use your Medisave to pay the hospital bill for non-immediate family members if the patient:
Please visit the Ministry of Health website for more information on Medisave withdrawal limits.
MediShield Life replaced MediShield from 1 Nov 2015, and will offer:
MediShield Life is a basic health insurance plan, administered by the Central Provident Fund (CPF) Board, which helps to pay for large hospital bills and selected costly outpatient treatments, such as dialysis and chemotherapy for cancer.
MediShield Life coverage is sized for subsidised treatment in public hospitals. Those who choose to stay in a Class A/B1 wards or in a private hospital are also covered by MediShield Life. However, as MediShield Life payouts are pegged at Class B2/C wards, the MediShield Life payout will make up a small proportion of the bill only. The patient may therefore need to pay more of their bill from Medisave and/or cash.
*Information taken from the Ministry of Health (MOH). For more information on MediShield Life benefits and how MediShield Life claims work, please visit the MOH Medishield Life website.
Many Singaporeans have private insurance plans for hospitalisation in the form of Integrated Shield Plans (IPs).
If you are covered by one of the following plans, you have an IP.
IPs comprises two components:
If you have an IP, you are already covered by MediShield Life. MediShield Life is a component of your IP, there is no duplicate coverage.
The private IP insurers act as a single point of contact for IP policyholders, even though they work with CPF Board back-end on premium collection and claims disbursement for the MediShield Life component.
*Information taken from the Ministry of Health (MOH). For more information on integrated shield Plan and how integrated shield plan claims work, please visit the MOH Medishield Life website.
The Medisave/Medishield Calculator helps you to estimate how much you can claim from Medisave and/or Medishield.
» Medisave/Medishield Calculator
Estimate your hospital bill according to your condition, ward class, and procedures that you will undergo.
» Estimate Your Bill
Singapore offers a range of schemes and subsidies for its citizens, such as Medisave, Medishield, Medifund, etc. Find out what’s available to you.
» Find Out More
The samples below are for illustrative purposes only. Your actual bill may differ based on your medical treatment.
For bill enquiries, please contact your respective healthcare institution of care. The contact information can be found at the bottom right of your bill.
Inpatient Bill Sample with Features -
Click on images for a larger view.
Outpatient Bill Sample with Features -
1. The new bills from different healthcare institutions offer different payment options.
Why is this so?The payment options reflect in your bill are specific to the institution that you have visited/sought treatment at. If you need assistance, please contact your institution of care via the contact information at the bottom right of your bill.
2. How do I view and pay for my bills?
3. Is it safe to pay my bills via the OneNUHS App?
4. What about HealthHub? Can I use this app to view and pay for my bills incurred at NUHS institutions?
5. Who may I contact for bill queries?
6. Why is the new bill printed in black and white and not in colour?