Frequently Asked Questions on CHAMP

1. Is NUHS CHAMP chatbot a paid service? 
   CHAMP is completely free-of-charge.


2. Why am I receiving monthly questionnaires from the CHAMP chatbot on WhatsApp?
   

   This is an optional questionnaire that the CHAMP chatbot sends to users. This function allows the chatbot to tailor nudges and reminders based on your health information.

3. Can I submit a photo of my blood pressure monitor via the CHAMP chatbot to automatically record my blood pressure readings?
   Yes. Send a clear photo of your blood pressure monitor to the chatbot and it will read the numbers off the screen, then send you a message to check it has read them correctly.
   
   If the reading is correct, tap the button to confirm and it will be recorded.
   
   If it is not correct — usually because the photo is blurred or the screen is not fully visible — key the reading in yourself in the format systolic/diastolic, for example 120/80.
   
   
   
4. I recently changed my mobile number. How do I update my number registered with CHAMP?
   You can fill in this form to update your WhatsApp number, and we will link your CHAMP account to the new number.
   
   Alternatively, let your care team know your new number at your next appointment.
   
   
5. How can I opt out of CHAMP?
   

   To opt out of CHAMP, simply send “opt out” to the CHAMP chatbot. The chatbot will respond with a few options for you to select the reason for opting out of CHAMP. Select the reason from the list provided. If you have indicated “Others”, please provide further details via the chatbot. If you will like to opt back into CHAMP in the future, click here and type “champ yes” into the CHAMP chatbot.

6. Why am I getting weekly reminders to submit my blood pressure?
   

   To help the CHAMP chatbot better understand your condition, you will receive weekly reminders to submit your BP for the first 30 days or until you have logged 30 readings, whichever comes first.

7. I am not sure if I am enrolled in CHAMP, how can I find out?
   Click this link to launch the CHAMP chatbot, then send a blood pressure reading in the format systolic/diastolic/heart rate, for example 120/80/70. Heart rate is optional.
   
   If you are enrolled in CHAMP, the chatbot will reply “Thank you for your input!"
   
   
8. Where can I view the CHAMP chatbot’s terms of use?
   

   The CHAMP chatbot’s terms of use can be found here.

9. Where can I submit feedback on the CHAMP chatbot?
   

   Your feedback is valuable to help us improve the chatbot. Share your feedback here.

10. Where can I download WhatsApp on my phone?
    

    You can download and start using WhatsApp via the instructions provided here.

11. How do I download the SingPass app on my phone? 
    

    You can download the SingPass App on your phone via the instructions provided here.

12. I am a caregiver for someone who does not have a phone. Can I use my number to submit their blood pressure readings in the CHAMP chatbot? 
    

    Yes, this is possible but you must meet the following requirements:

    • Your phone number must not already be enrolled in CHAMP previously, as each phone number can only be linked to one account.
    • When enrolling in CHAMP, you must use the SingPass of the person you are caring for, along with your (the caregiver’s) phone number. Once enrolled, your phone number will be linked to the patient’s medical records.
13. I am using my phone number to submit readings for my mother. If I decide to enrol myself in CHAMP, what should I do?
    Each phone number can only be linked to one CHAMP account, so your mother's account will need to be moved to another number first. Fill in this form (https://for.sg/getchampsg) and follow these steps:
    
    • Open the form and log in with your mother's Singpass, so her NRIC fills in automatically.
    • In the “WhatsApp Number” field, enter another caregiver's number and verify it.
    • After you submit, that caregiver will receive a message from the CHAMP chatbot confirming the update.
    • Your own number is then free, and you can enrol yourself using the same form — logging in with your own Singpass this time.
      

1. How do I submit my blood pressure readings through the CHAMP chatbot?
   

   Please submit your blood pressure readings in this format - systolic blood pressure/diastolic blood pressure/heart rate e.g. 120/80/70 or systolic blood pressure/diastolic blood pressure e.g. 120/80.​

2. How do I retrieve my blood pressure readings via the CHAMP chatbot?
   

   To access your blood pressure history, simply send “bp history” to the chatbot. The chatbot will display your 10 most recent blood pressure readings.​

3. Am I able to view and download all my blood pressure readings?
   
Yes. Send “bp history” to the CHAMP WhatsApp Chatbot and it will show your 10 most recent blood pressure readings, along with the average of your latest readings.


4. I have more questions about how to use CHAMP, is there one place where I can find a complete guide?
   

   Yes, we have a comprehensive user guide accessible at this link. ​

1. I have enrolled in CHAMP, but I have not received a welcome message from the CHAMP chatbot.
   

   Please ensure that the WhatsApp version installed in your device is updated to the latest version. In addition, you must accept the latest WhatsApp’s terms and privacy policy.  After confirming that you have done the necessary, please submit a blood pressure reading via the chatbot to ensure that the chatbot is functioning as intended.

2. Why am I not receiving notifications from the CHAMP chatbot?
   Ensure that your WhatsApp notifications are enabled in your device’s settings. Additionally, ensure that the CHAMP chatbot conversation is not muted.

How can I contact the CHAMP team?

Email us at champ@nuhs.edu.sg. We will get back to you within 5 working days.