Ms Clara Sin was appointed as the Group Chief Human Resource Officer (GCHRO), NUHS from 1 January 2025. In her role as GCHRO, Clara drives the HR strategies and policies across NUHS, to create a thriving work environment for 19,000 staff, ensuring that staff-wellbeing is a key priority. With the evolving healthcare landscape, she works in partnership with the various professional chiefs to develop the healthcare workforce of the future. This includes building an agile and innovative culture; and enabling our staff to be future ready.
Prior to her role as NUHS' GCHRO, Clara has been with the National University Hospital (NUH), an institution within NUHS, since 2002 and was the Chief Operating Officer (COO) from 2018 to 2024. During that time, Clara was concurrently the Group COO for Service Transformation, NUHS.
Whilst at NUH, Clara has spearheaded the set-up of many new initiatives. She was instrumental in introducing the Toyota Way (LEAN concepts) and is a trained facilitator for Rapid Improvement Events. Through this, it drove a culture where continuous improvement and improving value for patients, are very much a culture at NUH. Clara also led the Incredible Care movement in NUH; spearheading varied programmes for the development of NUH service culture, where staff are passionate and motivated to deliver incredible care to each other and to patients.
Being in an academic tertiary institution, Clara is also familiar on the education front. When Singapore revamped the delivery of the Medical Postgraduate Education, she played a key role in setting up the NUHS Residency Programmes. The NUHS Residency Programmes are accredited by the Accreditation Council for Graduate Medical Education (ACGME).
She was also involved in the development of two key buildings in the Kent Ridge campus: the National University Centre for Oral Health, Singapore (NUCOHS) and the Khoo Teck Puat – National University Children’s Medical Institute (KTP-NUCMI), NUH.
During the COVID-19 pandemic, Clara led the NUHS and NUH Operations Centres to put in place the necessary structures, policies, workflows, and communication materials, ensuring that frontline staff were well protected and supported.
As Group COO, Service Transformation, NUHS, Clara pioneered and championed the development of the NUHS App, to drive adoption of digital services in NUHS. Today, the NUHS App is widely used across the health system and has more than 1 million downloads and 30,000 daily active users. She was also instrumental in digitising the old records through the procurement of a digital archiving system that is fully integrated with the electronic medical record system, EPIC. These technology initiatives, together Incredible Care movement efforts, aims to transform the way service is delivered in NUHS.
A strong advocate of staff development and mentoring of young leaders, Clara is also involved in the MOH Singapore Industry Scholarship for Healthcare Administrator to groom the next generation of healthcare administrators.
In recognition of her contributions at both institutional and national level, Clara was awarded the Public Administrative Medal (Bronze) in 2019, as well as the NUHS Mochtar Riady Excellence Award and the Public Administration Medal (Silver) (COVID-19) in 2022.
