Outpatient Charges for JMC

You may settle your bills through the following modes:

Express Payment Plan

Express Pay offers you the convenience to pay your bills without queuing at your last service point at any of the following institutions - Ng Teng Fong General Hospital, Jurong Community Hospital or Jurong Medical Centre. Elderly patients in particular can enjoy better ease of mind as Express Pay saves them the hassle of queuing at the payment kiosks or sending payment to us. Express Pay can be used to pay for the following:

• Emergency consultations
  
• Day surgery
• Inpatient bills
• Specialist Outpatient Services

Please approach any of our payment counters for the application form, or download the form (PDF, 1.25MB) here. For more information on Express payment, please refer to our Frequently Asked Questions below.

Frequently Asked Questions 

Q1. What is Express Pay?

Express Pay offers you the convenience to pay your bills without queuing at your last stop of service at any of the following institutions - Ng Teng Fong General Hospital, Jurong Community Hospital or Jurong Medical Centre. Elderly patients, in particular can enjoy better ease of mind as Express Pay saves them the hassle of queuing at payment kiosks or sending payment to us.

The bill(s) will be charged up to the maximum amount authorised or the outstanding amount, whichever is lower, to the designated credit card. The hospital bill and credit card slip will be sent within 7 working days upon our processing.

Q2. What services do Express Pay cover?

Express Pay can be used to pay for the following:

• Emergency consultations
  
• Day surgery
  
• Inpatient bills
  
• Specialist Outpatient services
  

It does not apply to payment of medical reports and its related requests.

Q3. How do I settle my bills?

You may pre-authorise the payment of your bills using Visa and/ or Master cards.

Q4. Is Express Pay chargeable?

There is no administrative fee for this service.

Q5. How do I register for Express Pay?

Please approach any of our payment counters for the application form, and return the completed form to any of our counter staff. Alternatively, you can mail it back to us. The service will be activated at your next visit.

Q6. Can Express Pay be used for bills other than my own?

Yes. Please submit a separate application form for each patient.

Q7. What if my bill exceeds the credit card limit?

In this instance, your bill payment will be rejected by your designated credit card and our hospital will send you a bill for your payment.

Q8. What if my outstanding amount exceeds the maximum amount that I have authorised?

In such instances, a bill for the remaining outstanding amount will be sent to you.

Q9. How do I change my Credit Card details?

You may do so by completing a new Express Pay Application Form and stating your new credit card number, its expiry date and the name of the card holder. This will supercede the earlier credit card details given to our hospital.

Q10. How can I terminate Express Pay?

Please submit your request in writing to:

Business Office
Ng Teng Fong General Hospital
1 Jurong East Street 21
Singapore 609606

Termination will take approximately 3 days to take into effect upon our receipt of your request.

Patient Categories

Outpatients will be classified as private or subsidised patients according to the following terms.

Subsidised Patient

A subsidised patient refers to a Singapore Citizen or Singapore Permanent Resident who has been referred to a public restructured hospital without specifying a particular specialist. The hospital will assign a specialist according to its discretion.

Subsidy is only applicable for Singapore Citizens and Singapore Permanent Residents who are not existing private patients for the same medical condition.

Private Patient

A patient will be classified as a private patient if the visit is via/the result of: 

• Self-referral or walk-in
• Referral letter from:
  
  • General Practitioner
    
  • Private Hospital
    
  • Public restructured hospital under private patient status and/or specifying a consultant by name
    
  • Polyclinic and/or specifying a consultant by name
• Industrial accident
  

Using Your Medisave to Pay the Hospital Bill for Yourself or Your Immediate Family Members

Immediate family members refer to:

• Spouse
• Child
• Parent
• Grandparent (Your grandparent must be a Singapore Citizen or Singapore Permanent Resident)
• Sibling (Your sibling must be a Singapore Citizen or Singapore Permanent Resident) 

Upon your/the patient’s admission, you should inform the Admissions staff of your intent to use your Medisave to pay the hospital bill for yourself or your immediate family.

Please bring along your:

• NRIC OR 
• Passport OR
• CPF membership card

You will also need to sign a Claims Authorisation Form to authorise the Central Provident Fund (CPF) Board to make a deduction from your Medisave account to pay for the hospital bill.

Using Your Medisave to Pay the Hospital Bill for Non-immediate Family Members

Non-immediate family members refer to:

• Uncle
  
• Aunt
• In-law
• Niece
• Nephew

You may use your Medisave to pay the hospital bill for non-immediate family members if the patient:

• Is a Singapore Citizen or Singapore Permanent Resident
• Is staying in a subsidised ward
• Does not have a Medisave account
• Has immediate family members who do not have enough Medisave funds and cannot afford to pay the hospital bill
• Is a dependent of the Medisave account holder

Please visit the Ministry of Health website for more information on Medisave withdrawal limits.

MediShield Life replaced MediShield from 1 Nov 2015, and will offer:

• Better protection and higher payouts, so that patients pay less Medisave/cash for large hospital bills 
• Protection for all Singapore Citizens and Permanent Residents, including the very old and those who have pre-existing  conditions

MediShield Life is a basic health insurance plan, administered by the Central Provident Fund (CPF) Board, which helps to pay for large hospital bills and selected costly outpatient treatments, such as dialysis and chemotherapy for cancer.

MediShield Life coverage is sized for subsidised treatment in public hospitals. Those who choose to stay in a Class A/B1 wards or in a private hospital are also covered by MediShield Life. However, as MediShield Life payouts are pegged at Class B2/C wards, the MediShield Life payout will make up a small proportion of the bill only. The patient may therefore need to pay more of their bill from Medisave and/or cash.

*Information taken from the Ministry of Health (MOH). For more information on MediShield Life benefits and how MediShield Life claims work, please visit the MOH Medishield Life website.

Many Singaporeans have private insurance plans for hospitalisation in the form of Integrated Shield Plans (IPs).

If you are covered by one of the following plans, you have an IP.

IPs comprises two components:

• The first is a MediShield Life component run by the Central Provident Board (CPF) Board. From 1 Nov 2015, MediShield Life replaced the MediShield component of your policy, to give policyholders better coverage.
• The second is an additional private insurance coverage component run by private insurers, typically to cover Class A/B1 wards in public hospitals or private hospitals.

If you have an IP, you are already covered by MediShield Life. MediShield Life is a component of your IP, there is no duplicate coverage.

The private IP insurers act as a single point of contact for IP policyholders, even though they work with CPF Board back-end on premium collection and claims disbursement for the MediShield Life component. 

*Information taken from the Ministry of Health (MOH). For more information on integrated shield Plan and how integrated shield plan claims work, please visit the MOH Medishield Life website.

Medisave/Medishield Calculator

The Medisave/Medishield Calculator helps you to estimate how much you can claim from Medisave and/or Medishield.

» Medisave/Medishield Calculator

Estimate Your Hospital Bill

Estimate your hospital bill according to your condition, ward class, and procedures that you will undergo.

» Estimate Your Bill

Schemes & Subsidies

Singapore offers a range of schemes and subsidies for its citizens, such as Medisave, Medishield, Medifund, etc. Find out what’s available to you.

» Find Out More

Your Healthcare Bill Made Simple  

New Format: 

New Features:

The samples below are for illustrative purposes only. 
Your actual bill may differ based on your medical treatment.

For bill enquiries, please contact your respective healthcare institution of care. The contact information can be found at the bottom right of your bill.

Inpatient Bill Sample with Features -

Outpatient Bill Sample with Features -

Frequently Asked Questions