1. What can I expect from my TeleConsult?
Your first time seeing the doctor or nurse is usually done face-to-face in the outpatient clinic, and based on your doctors’ assessment, TeleConsult may be offered for your follow-up visit.
The teleconsultation session between you and your doctor or nurse is conducted via an app called Zoom. Zoom provides a live and secure video connection with your doctor.
At the start of your TeleConsult, the clinic will verify your name and NRIC/FIN/Passport number. It is recommended that you have your photo identification available for verification. Also, the clinic will ask for the location which you are logging in from.
If any issues arise, your doctor or nurse will advise you on what to do next.
2. How long will I have to wait for my TeleConsult?
We endeavour to keep waiting times to a minimum. Before your TeleConsult begins, the clinic will give you a phone call to make sure that you are ready to start the session.
3. If I am not in Singapore, can I access TeleConsult?
We do not encourage TeleConsult while you are outside of Singapore.
4. How do I best prepare for my TeleConsult?
Download the free Zoom app from the Apple Store or Google Play Store to your smartphone, laptop, tablet, computer or any other device prior to the appointment day. If possible, test the app in advance.
On the day of your TeleConsult appointment, go to a quiet and well-lit area where privacy is assured. Avoid public or noisy places. This is to ensure that you have clear communication with your doctor without distraction.
If you have been self-monitoring your blood pressure, glucose, or weight, then have these records available before the start of the TeleConsult.
Instructions will be sent to you via email and/or sms regarding your scheduled appointment date and time. Follow the instructions to join the TeleConsult.
Enable the Zoom app to access your camera and microphone. Look into the camera and talk to your doctor as you would face-to-face. Please ensure your camera is enabled and your microphone is not muted.
5. What happens after my TeleConsult?
After your TeleConsult, you may be required to follow up in person for additional services such as:
- Laboratory tests
- Imaging, X-rays
- Allied health services (e.g. physiotherapy)
6. How do I obtain medications after my TeleConsult?
You can collect your medication at the JMC pharmacy from Mondays to Fridays, 9:00am to 5:00pm.
7. Can I assign someone else to collect my medications on my behalf?
Yes. However, for security reasons, only the person you authorise can collect the medications. This authorised person must provide your NRIC and drug allergy history.
8. Can I get a medical certificate?
Yes. In the event that a medical certificate is issued, you can either collect it in person at the clinic, or have it emailed to you as an encrypted file.
Last updated August 2021