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Keat Hong Family Medicine Clinic and NUHS bring quality and affordable healthcare and specialist-supported services even closer to homes in the west

14-Mar-2018 (Wed) article archive:   



For immediate release


Keat Hong Family Medicine Clinic and NUHS bring quality and affordable healthcare and specialist-supported services even closer to homes in the west

Keat Hong Family Medicine Clinic’s community-centred care reaches out to more residents by offering an affordable and accessible one-stop integrated clinic with a greater range of healthcare services


Singapore, 14 March 2018 – Residents of Choa Chu Kang and its surrounding neighbourhoods are enjoying the convenient access to quality and affordable healthcare services closer to home at Keat Hong Family Medicine Clinic (FMC), in care partnership with NUHS. This FMC was set up as a joint public-private partnership between Trilink Healthcare and the National University Health System (NUHS).


The Keat Hong FMC is conveniently located in the heart of Choa Chu Kang and accredited under the MOH Community Health Assist Scheme (CHAS) scheme. Hence, CHAS patients will enjoy subsidies for consultation, medication and laboratory fees.  With a focus on chronic disease management, the FMC provides physiotherapy, ultrasound and diabetic foot screening to help patients better monitor and manage their conditions. 


Bringing more accessible healthcare to the patients


Since opening its doors in April 2017, Keat Hong FMC has been working closely with Choa Chu Kang Polyclinic to have polyclinic patients referred to the FMC for continued care, where it could be more convenient for them.  


As of February 2018, close to 2,500 patients have chosen to have their care transferred to Keat Hong FMC.  The FMC attends to close to 1,500 patients each month.


From June, patients with non-complex eye conditions such as refractive errors, early cataracts, mild-moderate retinopathy and stable glaucoma can have their visual acuity, eye pressure and refraction tests as well as continuing management done at KHFMC. These new services are provided in partnership with the National University Hospital (NUH) Ophthalmology Department.


A service hub to co-manage chronic conditions


The GPs in the neighbourhood, including those in the NUHS Primary Care Network (PCN), can also access the services and facilities at Keat Hong FMC to better manage their patients.  These GPs can tap on the FMC support services such as physiotherapy, diabetic foot screening and eye screening for their patients. 


With access to the same patient records system as NUH and Ng Teng Fong General Hospital (NTFGH), patients who are referred to the Keat Hong FMC will be assured of seamless transition of care as they step down from hospital to primary care.   


Seamless care from hospitals and back to the community


The FMC also works closely with NUHS’ CareHub team to facilitate patients’ transition from hospital to home to reduce unnecessary readmissions to the hospital.


As part of the outreach to the community, the NUHS has a Community Nursing Team at the Keat Hong FMC to help identify elderly residents who are staying alone and at risk of dementia or falls, with the aim to provide early intervention and keep residents safe and out of the hospital. The nursing team works closely with the grassroots, the Community Networks for Seniors and the Pioneer Generation ambassadors.


FMC as key component of NUHS Regional Health System


As a component of the NUHS Regional Health system, which aims to empower and keep the population healthy with a supportive and coordinated healthcare environment, Keat Hong FMC plays a key role in bringing about a more seamless transition to primary care.


“Primary care is the foundation of our healthcare system and plays an integral role in the whole continuum of care. The National University Health System (NUHS) strives to provide patients with as much of their care in the comfort and convenience of their neighbourhood. The Keat Hong Family Medicine Clinic is a major component of our network of Polyclinics and Primary Care Partners throughout the western part of Singapore,” says Professor John Eu-Li Wong, Chief Executive, NUHS.


“It has been our privilege to be given the opportunity to collaborate with NUHS to operate Keat Hong Family Medicine Clinic. Thanks to the partnership, Keat Hong FMC is able to serve the community with a comprehensive suite of services and clinical facility, offering accessible and affordable healthcare service to the residents in this neighbourhood,” says Dr Loke Kam Weng, Director, Keat Hong Family Medicine Clinic.