The Challenges
You are responsible to develop, improve and customise over-the-counter service excellence interactive programs. You also need to coach and facilitate service excellence behaviours in counter staff. You also need to monitor the progress of new counter staff, providing guidance and facilitate a buddy system for them.
You have to identify and maintain a core team of role models to assist in influencing and enforcing service excellence behaviours, continually upgrade their skills and working with HRD on education and experiential learning. You need to perform regular audits on the counter staff and enrich on the service climate.
The Requirements
- Recognised Degree with at 3 years of relevant experience in a good class service industry.
- Good communicator with strong interpersonal and customer service skills.
- An eye for detail and a high level of initiative.
To apply for this position, please click here.
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